LONGNICE is able to provide you with a comprehensive and high level customer service or help desk support by leveraging on our high end IT infrastructure which includes Automatic Call Distribution (ACD), caller ID identification, programmable call flows, Interactive Voice Response (IVR) and voice recording system.
With LONGNICE as your outsourced partner, we provide you with multiple support channels ranging from voice, e-mail, chat and call support. We also cater for 24/7 customer support services and in different languages in accordance with your preference.